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Note Each video comes with a Learning Guide AND you can purchase additional Learning Guides for use in your training programs.
These video programs will give your company a training tool that will introduce the standard to your line employees - or to anyone who needs a basic understanding of the requirements. They will help create employee "buy-in" to your system and contribute to a corporate culture which will be conducive for continuously improving your systems.
ISO 9000 Basics (Spanish): What Employees Need to Know (DVD)
$195.00 USD
In Spanish / En Espanol
Not available in VHS.
The ISO 9000 quality management standard is explained in an easy-to-understand manner in this video and accompanying Learning Guide. It is an organized presentation of the basic concepts.
This video orientation program will give your company a training tool that will introduce ISO 9000 to your Spanish-speaking line employees or to anyone who needs a basic understanding of the standard's requirements.
In addition to the 24 minute video, the package includes a Learning Guide which follows the text of the video, provides additional information, gives viewers space for taking notes, asks questions to stimulate thinking and has a quiz to test viewer's retention of the material (extra copies available for purchase).
This video training program will help create employee buy-in to your management system efforts and contribute to a corporate culture which will be conducive for continually improving your company's management system. Use the program in a classroom session or with individual new hire employees.
Sections:
- Key Terms
- What is ISO 9000?
- What are the requirements?
- Documentation and audits
- How does your company benefit?
- How are you involved?
- What do you do next?
- Key Terms
- What is ISO 9000?
- What are the requirements?
- Documentation and audits
- How does your company benefit?
- How are you involved?
- What do you do next?
Your satisfaction is guaranteed: if it doesn't meet your needs, for whatever reason, simply call us and we'll authorize a return for a full refund.
Not available in VHS.
ISO 9000:2000 Basics: What Employees Need to Know (DVD)
$195.00 USD
Also available in VHS. Click here to purchase in VHS format.
View PDFThe new quality management standard is explained in an easy-to-understand manner in this video and accompanying Learning Guide. It is an organized presentation of the basics.
This video orientation program will give your company a training tool that will introduce ISO 9000:2000 to your line employees or to anyone who needs a basic understanding of the new standard’s requirements.
In addition to the 24 minute video, the package includes a Learning Guide which follows the text of the video, provides additional information, gives viewers space for taking notes, asks questions to stimulate thinking and has a quiz to test viewers’ retention of the material (extra copies can be bought).
This video training program will help create employee buy-in to your management system efforts and contribute to a corporate culture which will be conducive for continuously improving your company’s management system. Use the program in a classroom session or with individual new hire employees.
Sections:
- Key Terms
- What is ISO 9000:2000?
- What are the requirements?
- Documentation and audits
- How does your company benefit?
- How are you involved?
- What do you do next?
- Key Terms
- What is ISO 9000:2000?
- What are the requirements?
- Documentation and audits
- How does your company benefit?
- How are you involved?
- What do you do next?
Your satisfaction is guaranteed: if it doesn’t meet your needs, for whatever reason, simply call us and we’ll authorize a return for a full refund.
Also available in VHS. Click here to purchase in VHS format.
ISO 14000 Basics: What Employees Need to Know (DVD)
$195.00 USD
Also available in VHS. Click here to purchase in VHS format.
This video orientation program will give your company a training tool that will introduce ISO 14000 to your line employees or to anyone who needs a basic understanding of the environmental management system standard.
In addition to the 20 minute video, the package includes a Learning Guide which follows the text of the video, provides additional information, gives viewers space for taking notes, asks questions to stimulate thinking and has a quiz to help reinforce their understanding (extra copies can be purchased).
This video training program will give your employees a better understanding of your management system efforts regarding environmental impacts and contribute to a corporate culture which will be conducive for continuously improving your company’s environmental programs. Use the video in a classroom session or with individual new hire employees.
Your satisfaction is guaranteed: if it doesn’t meet your needs, for whatever reason, simply call us and we’ll authorize a return for a full refund.
Sections:
- Introduction
- What is ISO 14000?
- How are you involved?
- How does your company benefit?
- What do you do next?
- Introduction
- What is ISO 14000?
- How are you involved?
- How does your company benefit?
- What do you do next?
Also available in VHS. Click here to purchase in VHS format.
ISO/TS 16949:2002 Basics: What Employees Need to Know (DVD)
$249.00 USD
Also available in VHS. Click here to purchase in VHS format.
This video provides a basic introduction to these new automotive requirements. It is designed to give a wide range of employees a basic understanding of the document in an easy-to-understand format.
Use the video to kick off training on TS 16949 and discuss the impact it will have on your quality management system.
Accompanying Learning Guide includes the text of the video, plus some extra information on ISO/TS 16949:2002, space for notes, key points of what's being discussed and a quiz to test the viewers understanding (answer sheet is also included).
Your satisfaction is guaranteed: if it doesn't meet your needs, for whatever reason, simply call us and we’ll authorize a return for a full refund.
Sections:
What is a quality management system?
What is ISO/TS 16949?
Why is your company using it?
What are the key requirements?
How are you involved?
What do you do now?
Also available in VHS. Click here to purchase in VHS format.
Internal Auditing Basics: An Introduction to Auditing for Employees Newly Assigned to an Audit Team
Featuring Charles A. Cianfrani and John E. (Jack) West
$249.00 USD
Also available in VHS. Click here to purchase in VHS format.
This is an easy-to-understand 30-minute video on the basics of internal auditing with an accompanying Learning Guide.
This video is presented in a straight-forward, no-nonsense manner by Jack West and Charlie Cianfrani who have been training auditors and conducting audits for many years. Jack is the Chair of the US Technical Advisory Group and the lead US delegate to ISO/TC 176 which has produced the ISO 9000 family of standards. Charlie is a US expert delegate to ISO/TC 176 within the working group that wrote ISO 9001/4:2000.
The Learning Guide includes the text of what's on the video, key points covered, space to jot down notes and a "test" to evaluate how well the viewer has learned the material (an ideal handout to viewers of the video). Extra Learning Guides are available.
This video training program is brand new and ready to ship. It is ideal for giving employess newly assigned to an audit team a quick understanding of what an audit is all about and how an internal audit program works. It can be viewed in a classroom situation or individually as needed by management.
As always, this video is fully guaranteed.
Sections:
Introduction
What is an Audit
Why Management System Audits Are Needed
Planning the Audit
Performing an Audit
Documenting the Audit (The Audit Report)
Summary and Closing
Also check out How to Audit the Process-Based QMS book for sale in our book section - it's the perfect accompanyment to this video.
Also available in VHS. Click here to purchase in VHS format.
How to Deal with External Auditors... A Basic Guide for Employees (DVD)
Written by and featuring Charles A. Cianfrani and Jack West
$195.00 USD
Also available in VHS. Click here to purchase in VHS format.
A NEW video training program: prepare your employees for an external audit!
Are you preparing for an external audit? To be fully prepared, don't forget to give your employees training on what to expect and how to interact with external auditors!
Almost all organizations in the world today find themselves in very competitive situations. If your organization can demonstrate to an outside professional that it has a consistent and competent quality management system, your customers will respond positively. Your employees can help make that happen!
This video program is an excellent training tool as you prepare for an external audit. It is an easy-to-understand, 22-minute video that makes an external audit less threatening. It explains how an external audit can be an opportunity for each employee to help make his or her organization more efficient and competitive.
The video is presented in a straight forward, no nonsense manner by Jack West and Charlie Cianfrani who have been training auditors and conducting audits for many years. Jack is the Chair of the US Technical Advisory Group and the lead US delegate to ISO/TC 176 that has produced the ISO 9000 family of standards. Charlie is a US expert delegate to ISO/TC 176 within the working group that wrote ISO 9001/4:2000.
The accompanying Learning Guide includes the text of what's on the video, key points, space to jot down notes and a "test" to evaluate how well the viewer has learned the material (an ideal handout to viewers of the video). Extra Learning Guides are available.
This video training program is brand new and ready-to-ship. It will help prepare your employees so that an external audit is not viewed with apprehension, but rather as an opportunity to demonstrate how good your organization really is.
As always, this video is fully guaranteed.
Sections:
Introduction
What Is an External Quality Audit?
What Should an Employee Expect During an Audit?
How Should Employees Interact with Auditors?
Conclusion
Also available in VHS. Click here to purchase in VHS format.
Quality Basics... Quality Is Everyone's Job (DVD)
Written by and featuring Charles A. Cianfrani and Jack West
$195.00 USD
Also available in VHS. Click here to purchase in VHS format.
Is your company committed to customer satisfaction and improved performance? If so, then you have a quality system in place and you regularly work with your employees to make them equally committed to your quality objectives. This video will give you another training tool for obtaining employee buy-in to a successful quality program.
Basically, your quality system is designed to satisfy customers and improve performance. Your system may or may not be based on an external standard (i.e., ISO 9001); but regardless, your system is vital in order to achieve profitability. Your employees have an important role in influencing customer perceptions and achieving quality results, but you must continually impress on them the importance of their role and how they can contribute.
Quality Basics is an excellent training tool for reinforcing the commitment of your employees to quality. It is an easy-to-understand, 16-minute video that discusses what quality is, the importance of quality to company success and the four basic guidelines for assuring satisfactory quality.
The video is presented in a straight forward, no nonsense manner by Jack West and Charlie Cianfrani who have been training auditors and conducting audits for many years. Jack is the Chair of the US Technical Advisory Group and the lead US delegate to ISO/TC 176 that has produced the ISO 9000 family of standards. Charlie is a US expert delegate to ISO/TC 176 within the working group that wrote ISO 9001/4:2000.
The accompanying Learning Guide includes the text of what's on the video, key points, space to jot down notes and a "test" to evaluate how well the viewer has learned the material (an ideal handout to viewers of the video). Extra Learning Guides are available.
This video training program is brand new and ready-to-ship. It will strengthen your employees' resolve for achieving the objectives of quality: customer satisfaction and continual improvement.
As always, this video is fully guaranteed.
Sections:
Introduction
What Is Quality?
Why Is Quality Important?
What Is Your Role in Achieving Quality?
Conclusion
Also available in VHS. Click here to purchase in VHS format.
